JezK

Edit File: Ticket_new_reply_to_customer.php

<?php

defined('BASEPATH') or exit('No direct script access allowed');

include_once(APPPATH . 'libraries/mails/traits/TicketTemplate.php');

class Ticket_new_reply_to_customer extends App_mail_template
{
    use TicketTemplate;

protected $for = 'customer';

protected $ticket;

protected $email;

protected $ticketid;

protected $ticket_attachments;

public $slug = 'ticket-reply';

public $rel_type = 'ticket';

public function __construct($ticket, $email, $ticket_attachments, $cc)
    {
        parent::__construct();

$this->ticket             = $ticket;
        $this->email              = $email;
        $this->ticketid           = $ticket->ticketid;
        $this->ticket_attachments = $ticket_attachments;
        $this->cc                 = $cc;
    }

public function build()
    {

$this->add_ticket_attachments();

$this->to($this->email)
        ->set_rel_id($this->ticket->ticketid)
        ->set_merge_fields('client_merge_fields', $this->ticket->userid, $this->ticket->contactid)
        ->set_merge_fields('ticket_merge_fields', $this->slug, $this->ticket->ticketid);
    }
}

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